14-day return right with no justification required (EU regulations). Some shops pass return costs to the customer. European ODR platform for disputes. Save screenshots of the product, description and all communications.
ScubaStore (Diveinn) has accumulated multiple complaints about return problems, poor customer service, and discrepancies between the advertised and received product. The difficulty of managing international returns and long resolution times are the most repeated grievances. Some cases ended in formal complaints to consumer bodies.
Online stores are required to comply with European regulations that allow 14 calendar days to return any product without justification. However, some platforms pass return shipping costs on to the buyer even for defective items. If the store ignores the complaint, the consumer can turn to the Consumer Office or the European Online Dispute Resolution (ODR) platform, although these channels are slow. Taking screenshots of the product, its description, and all communications is the first step before any formal complaint.